charge fail

looks like this might be the wrong tubing for the job...

Here is what Charge had to say:
Re: Charge Scissor

Postby JimCharge » Thu Apr 15, 2010 3:55 am
Good morning Trick Trackers

My name's Jim, I work for Charge Bikes (one of 3 full time staff memebers) I'm also the guy that if you emailed in about Corey's frame replied to you. Firstly, I thought I'd post the pictures of Corey's frame which helped us to determine his frame as not under warranty.

Secondly, I'd like to re-iterate that the warranty covers our frames and parts against failure arising from faulty materials or workmanship within the warranty period (in this case 1 year). The warranty does not cover any damage, failure or loss resulting from wear and tear, misuse or abuse, lack of or improper maintenance, unfortunate accident (crashing) or deliberate action and finally improper instalation or incompatible parts. This is standard throughout the bicycle industry.

We absolutely honour every warranty claim that falls into the above requirements. As you can see from the pictures above, Coreys frame has had significant wear on the chainstay from grinding. These repeated impacts have caused the weakening of the tubing and his frame to bend, as it would on any bike. This is the damage which has caused his frame to bend not any defect in material, workmanship or design but rather misuse/abuse or crashing.

We offered Corey a reduced cost replacement which he turned down. We're not required to do this considering his frame is not warrantable but offered it anyway as a gesture of goodwill and we can only appologise about the delay in getting his frame back to him, unfortunately due to the time delay with emails going back and forth there is inevitably going to be some delays with communication between ourselves and our distributor and this is what has caused the delay.

Finally, I'd like to say that we're commited to providing the highest quality products for all cycling disciplines and would never release a product without being 100% confident in it's ability to perform well. We have been supporters of fgfs since it started, supporting riders, competitions and providing specific products for longer than many of you will have been riding fgfs. We all ride bikes at the end of the day and wouldn't put anything into production that we weren't happy to ride ourselves. If anyone has any questions or worries about their own frame or any of our products please do get in touch with me. I am more than happy to answer them and help where I can.

Charge Bikes